FAQ
We want to make your shopping experience with us as seamless as possible. Below are a list of our Frequently Asked Questions and general information.
If your query has not been answered here, please feel free to reach out to our friendly customer department: customer@formeily.com.
Orders & Delivery
Can I cancel an order?
You can cancel or update your order as long as it has not been shipped. We will accommodate any changes on your order. Please email customer@formeily.com to cancel an order or update your order information. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.
Does Formeily Ship Worldwide?
Yes, we ship worldwide. However, there are some destinations that we are not able to ship to. Please see the shipping availability at check out. Currently we offer free shipping worldwide for orders over $39. Formeily is not liable for lost or stolen packages. If your package goes missing, we will contact our shipping carrier to track the delivery information, but we cannot be held responsible if an order shows confirmed delivery to the correct address.
How can I track my order?
An email confirmation would be sent to you after you complete your purchase. When your package is shipped, you will get a shipping confirmation email from us with tracking number. You can enter the tracking number in the provided carrier website for more information.
International orders please expect 3-10 days before receive a tracking update. This is due to the transition between shipping carriers for international orders. Detailed tracking might not be updated daily, please check back on the tracking every few days.
Exchanges & Returns
Do you allow for exchanges or returns?
If you’re not happy with anything about your order with us, we want to make it right! Drop us an email at customer@formeily.com within 15 days of getting your goodies, letting us know you need to return or exchange something. Our customer support team will be glad to help you figure out a solution within 2-3 business days. Please note that we do not cover shipping fees for international returns/exchanges. We apologize for any inconvenience.
Who pays for the returned item/s?
The cost of shipping on the returned item/s are at the expense of the customer. We offer free exchanges, meaning we will cover the cost of the exchange item only. We apologize for any inconvenience.