Politica de expediere
Shipment Fees:
Free shipping on orders over $39 USD，the standard shipping fee will be $4.99 USD+.
Processing Time:
1-3 Business Days
Shipping Time:
United State/Australia: 7-15 Business Days;
Canada/Europe: 7-18 Business Days;
Rest of World: 7-20 Business Days;
For some remote areas, it may take up to 20-25 business days to deliver the parcel.
Total Delivery Time=Processing Time + Shipping Time
Orders that are returned because of an invalid address may incur an additional shipping charge if they are reshipped. After an order has been shown to be delivered to a correct shipping address, we cannot be held responsible for lost of stolen packages;
If an order is returned to us due to invalid/insufficient address, or unclaimed, the reshipping fee would incur as following:
US: $6 USD
UK and Europe: $6 USD
Canada and Australia: $7 USD
Rest of the world: $9 USD
My order is shown to be delivered but I can't find it?
We're here to help! We know that sometimes, a carrier might mark a package as "delivered" before it's actually made it to its destination. To help us troubleshoot, could you please complete the following steps and email us at customer@formeily.com
- Verify your shipping address is correct.
- Check around your house and your mailbox.
- Check if a neighbor or someone else accepted the delivery.
- Check back in 2 days (in rare cases packages may say delivered up to 3 business days prior to arrival).
If you still are missing your package after these steps, rest assured we'll work together to get this fixed!
Tips for shipping:
1) For delivering successfully, we suggest you leave the correct email address, shipping address, and mobile number during the checkout process.
2) Unsuccessful delivery caused by a blank mobile column cannot be compensated.
3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include the apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by Formeily.com.
If you have any questions, please contact our customer service department: customer@formeily.com