Return & Exchange

Return Policy
We accept regular returns and exchanges within 30 days of the order delivery date. Shipping fee will not be refunded. Although you may have enjoyed free shipping, we do incur the original cost of shipping for every order. So we do not refund our original shipping cost.

Formeily is not able to cover return shipping cost. Customer is responsible for return shipping fee.

We accept defective merchandise purchased on formeily.com for return or exchange within 100 days of the order's delivery date.

Please email customer@formeily.com with your order number that is eligible for return/exchange for authorization. All returns and exchanges must be processed by us before sending merchandise back. Please note that we do not cover international shipping costs for returns or exchanges. You are responsible for arranging the return and covering any fees that may incur during the process. Once we have received and inspected the returned item, we will issue your refund. If your order included a free gift or promotional item as part of a special offer, and the remaining items no longer meet the promotion requirements after the return, the free gift must also be returned with the other items. Otherwise, the value of the free gift may be deducted from your refund.

Merchandise must be returned in its original condition. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Formeily. For returns received within 100 days of delivery, we’ll credit your original form of payment.

Refund Policy
Exact Refund amount= Total Refund Amount - Original Shipping Fee - Return Shipping Charges.

If you are approved, then your refund will be processed within 48 hours after we receive your package, and the refund will automatically be applied to your original method of payment. Normally it will take 1-7 business days to clear your refund, but it varies depending on your original method of payment, card issuer, bank or electronic payment agency, the refund may take up to 14 business days to show up on your account.

Please note that in cases of repeated purchases followed by refund requests over time, we reserve the right to deduct any non-refundable payment processing fees incurred from the applicable refunds.

Exchange Policy
We accept exchange within 30 days of the order delivery date.  Formeily is not able to cover return shipping cost for the product that needs to be exchanged. Customer is responsible for the return shipping fee.